All the information you will need to make a claim

For all customers that have purchased a policy after the 4th of December, 2024

How to lodge a claim

Please CLICK HERE and follow these steps;

1. Register with your email address
2. Once registered you will receive an email to guide you to set up your password.
3. Once you have logged in, complete your claim details by answering all sections and submit your claim.
4. We will let you know if any further information/documentation required.

Alternatively, You can contact our claims handler during normal office hours 08:30 to 17:30 Monday to Friday Australian Eastern Standard Time on the details shown below. Please provide Your name, address, telephone number, policy number and a brief description as to the nature of the claim.

General Enquiries

Please note our claims handlers are not authorised to provide sales advice, deal with general enquires or perform policy amendments.
If you have a pre-sale enquiry or require a policy amendment please call 03 9427 9224 to assist.

 

Travel Insurance Saver Claims Department

Please only contact the claims team if you have a completed your claim form and have received a claim number. 

PO Box 348
South Melbourne
Victoria, Australia  3205
Phone: 03 8866 0788
Business Hours: Monday to Friday 8:30 am to 5:30 pm
If medical attention has been received you should pay and obtain receipted accounts together with a certificate showing the nature of the injury or Illness.
In NO event should a claim be notified later than 31 days after the expiry of the trip during which the claim occurred.

Important: Any loss or damage to baggage whilst in the custody of Travel Carriers must be notified as soon as practicable in writing to such carriers, but in any event within 3 days, and a Property Irregularity Report (PIR) obtained.