Welcome to Travel Insurance Saver

Frequently asked questions

• Can I add specific coverage like snow sports while abroad?

  Optional coverage for snow sports or mountaineering can be added when obtaining a quote online or before departure. 

  When you are getting a quote, please click on "Snow sports" in the quote panel for further information.  

• What do I do if I get injured on my trip?

  Contact 24/7 Medical Emergency Contact Details. Utilising a global network of medical providers, the team will connect you with local medical facilities. They can also assist by getting in contact with friends and family where needed.

  Always keep receipts for any payments you make and wherever possible, request written reports from providers or local authorities.

  Follow travel and health advice – different countries have different rules. What is ok in Australia may not be ok in the countries you visit.

  Our International travel insurance plans include emergency overseas medical cover.

• If I need medical treatment overseas, what expenses am I covered for?

  Contact 24/7 Medical Emergency Contact Details. Utilising a global network of medical providers, the team will connect you with local medical facilities. They can also assist by getting in contact with friends and family where needed.

  Always keep receipts for any payments you make and wherever possible, request written reports from providers or local authorities.

  Follow travel and health advice – different countries have different rules. What is ok in Australia may not be ok in the countries you visit.

  Our International travel insurance plans include emergency overseas medical cover while travelling.

• What is travel insurance?

  Travel insurance is a financial product designed to cover losses incurred while travelling or prior to departing. From overseas medical expenses to lost luggage, Travel Insurance Saver can offer cover. With the Medical Only, Essentials, and Comprehensive policy available for single or Annual multi-trip , getting cover is simple. 
  
  

  We offer cover for solo travellers, for couples, for families, and for school groups. Whether you’re travelling overseas and need travel insurance, or just in Australia, Travel Insurance Saver are an award-winning travel insurance company. 

• What does travel insurance cover?

  Travel insurance can provide cover in case of unexpected medical expenses occurring overseas, for lost or stolen luggage, for pre-trip cancellation or during trip-curtailment, and more. 

  Travel insurance can also provide cover for optional extras like snow sports, mountaineering and rock climbing, and automatic cover for a range of adventure and sporting activities. 

  
  

• Is cruise cover automatically included?

  Yes, cruise cover is automatically included on international policies; however, if you are cruising around Australia, select Australia Cruise. 

• How can I make a travel insurance claim?

  If you need to make a claim, the most efficient way to do this is via our online claim form. Please click here to start.
  
  

  If you would prefer to fill in a form, no problem, you can download our paper-based claim form and email it back to us in your convenience, or alternatively you can call our claims team on below:
  
  

  Email: claims@travelinsurancesaver.com.au

  Telephone: +61 3 8866 0788 (Monday to Friday 08:30 to 17:30)
  
  

  Our response time for new claim lodgement we aim for is within 5 business days from date claim lodged.

  Lastly, to save time we’d recommended you have the following documents ready:

  • Policy certificate number
  • Travel itinerary
  • Details of the incident
  • Supporting documents (receipts, reports, etc.)
  • Bank details for reimbursement

  
  

• What’s the difference between a single trip and a multi-trip?

  Single trip travel insurance policies provide cover for one off journeys, either leaving your home and going overseas or travelling directly, until you return. You can also have one-way single trips, or already overseas single-trips. 
  
  

  Annual Multi-Trip covers you for multiple round trips in one calendar year, with each round trip set to the maximum trip duration during the quote process. 

  
  Single Trip Policy

  • Coverage period: One continuous trip only.
  • Start/End: Begins when you depart and ends upon your return.
  • Destination: Must declare all countries you will visit. Stopovers of up to 48 hours are automatically included.
  • Ideal for: Travellers with a specific, one-off holiday.

  Annual Multi-Trip Policy

  • Coverage period: 12 months of cover.
  • Trip limit: Unlimited trips during the year, each trip must not exceed the duration limit stated on the Certificate of Insurance (e.g., 45 days per trip).
  • Domestic trips: Includes Australian trips over 100 km from home with at least one overnight stay.
  • Extra features: Automatically includes 23 days of snow sports cover per year (on-piste only).
  • Ideal for: Frequent travellers.

• Can I get cover for any existing medical conditions I have?

  Yes, you can get covered for pre-existing medical conditions during the quote process. Just answer the questions during the get a quote medical process to check whether your conditions can be approved or not. 

• Is motorcycle or moped riding covered while overseas?

  If you have a motorcycle license that is valid in Australia and in the country you are travelling to, you can be covered for motorcycle or moped riding. You must be wearing a helmet. There are no cc limits for motorcycle cover for travellers with full Australian motorcycle licences. If you have a learners or probabtional licence you are covered under the same conditions that apply to your Australian learners or probational licences (i.e. cc or speed restrictions). 

• Can I get travel insurance if I am already overseas?

  Yes, we do offer insurance for Australians already overseas. 
  
  

  In order to get a quote, you will need to deselect or untick ‘This is a return trip’. Then tell us what Country your policy will be starting in and any other countries you will be visiting prior to your return to Australia. Once you reach the ‘personal details section we’ll ask you to nominate your final destination which must be Australia.

  
  

• Can I get one-way travel insurance?

  Yes, we let you take out a policy even if you don't have a return ticket or you don't intend to return to Australia.
  
  

  We define one-way travel as any trip in which there is no expected date of return to Australia and/or there is no return ticket booked. When obtaining a quote, you will need to deselect or untick ‘This is a return trip’. You will also be required to enter two dates, the first being the date you will depart and the second the date you want the policy to expire, as opposed to your return date.
  
  

  Once you have selected a policy type you will be required to nominate your final destination, which will be used as the destination for any medical repatriation or curtailment. 

• Period of insurance - When does cover apply (Round Trip, Already Overseas and One Way)?

  Cover applies for pre-trip cancellation from the time you buy your policy. For all other benefits, you are covered from the time you leave your home in Australia, until the time you return to your home in Australia. 
  
  

  If you are getting travel insurance when you are already overseas, cover applies 48 hours after purchase until you return to your home in Australia. If you are travelling one-way, cover begins from the time you leave your home in Australia, and ends when the return or end date of your policy lapses. This is based on Australia Eastern Standard Time. 

  
  

• Are my children covered for free under my policy?

  Yes, provided your children are 18 years of age or younger and travelling with an adult, and you have added all children onto your travel policy during the quote process, your children will be covered as well at no additional charge. 

• I’ve only lived in Australia for a short-time, can I still get cover for a trip?

  If you have maintained domiciled status in Australia for a period of at least 3 months, you can still get covered. 

• I’m sailing a boat with some friends, can I get covered?

  Yes, if you are recreationally sailing with friends, you can get covered, but not in international waters.
  You will only be covered for sailing if you are in a territorial waters. 

• For Annual Multi Trip cover, how far do I have to be from home for cover to apply?

  If you are travelling domestically, cover applies 100km from your home in Australia.